Does anybody know how I can get an ounce of customer support out of PAiA? My Theremax and MIDI Fader kits arrived 2 weeks ago; the TMax is all set to go, but I'm building the MIDI Fader into the same unit for CV-MIDI output. They made some pretty glaring, obvious omissions from the kit... for example, they didn't send me a circuit board for it! (obviously, this is not an easy replacement I can do at Radio Shack or whatever) They also sent the wrong instructions.
I had heard good things about PAiA's support, but I have not seen these first-hand. I've sent emails to Scott, Sales, and Missing (for missing parts), with no response. I've made phone calls each day of the week since the kit arrived, and get voicemail box every time (I left a voicemail message, too, but no response)
Any ideas? I definitely will not be getting any more PAiA kits after this experience. How hard is it to make sure the CIRCUITBOARD is in there? there's only one of them and it's pretty big...
I had heard good things about PAiA's support, but I have not seen these first-hand. I've sent emails to Scott, Sales, and Missing (for missing parts), with no response. I've made phone calls each day of the week since the kit arrived, and get voicemail box every time (I left a voicemail message, too, but no response)
Any ideas? I definitely will not be getting any more PAiA kits after this experience. How hard is it to make sure the CIRCUITBOARD is in there? there's only one of them and it's pretty big...