Where can I find the Claravox editor - Windows version?

Posted: 3/20/2025 6:05:27 PM
pitts8rh

From: Minnesota USA

Joined: 11/27/2015

Unfortunately I am 1 out of 3 here.  I ran across that MIDI documentation recently too but agree that it seemed to be an interesting start with too much left as an exercise for the reader.  

The more I think about it the more it makes sense to do a conversion and hang on to the original electronics for someone who needs it in the future.  I'm not ready to do that just yet, but the more I think about Moog support possibly not being there even if there is a real need for some repair I can't do myself, it makes more sense.  The enclosure/stand/etc is actually worth a fair amount to me even if the electronics went completely south (though not worth what was paid) and it is comforting to know there is an alternative path via a D-Lev conversion, it could be a fantastic theremin in the end with all the space for options in there. 

In the total of 6 hours or so that I have spent with the Claravox since I received it back when (not kidding!) I haven't seen anything that I can't at least closely emulate with the D-Lev or in most cases surpass. A conversion might be fun, but I'm not ready to let Moog get off this easily without some discussion.

Posted: 3/25/2025 10:56:36 AM
André

From: 30 km south of Paris (France)

Joined: 12/23/2022

I'm still trying to get a satisfactory answer from Moog.
Under their last  answer, I found two buttons : a green "Satisfied" and a red "Dissatified".
Guess which one I clicked.

I doubt they even read this kind of answer so I also replied to the mail saying I was not satisfied and I was surprised that they updated my ticket as "Resolved" !

Here is their answer !


Hi Andre,

Thank you for your response.

I hope you're having a good day.

Please rest assured that Moog are aware of the issue and the relevant team are actively investigating. I have reached out to Moog regarding the issue but they have no answers at this time. Previous versions of the software are unfortunately unavailable.

I would also be happy to offer a free plugin up to £70 in value, from air music tech, if they are interested in music production tools.https://www.airmusictech.com/

As a Moog fan, you may be interested in the following: Jura, Sub Factory, Mini D. Unfortunately, we are unable to offer Native Instruments.

Please let me know if you have any questions.

Kind Regards,

John Technical Support Specialist - Level II
inMusic Europe Ltd


 

Posted: 3/25/2025 2:26:47 PM
pitts8rh

From: Minnesota USA

Joined: 11/27/2015


Here is their answer !

Hi Andre,

Thank you for your response.

I hope you're having a good day.
Please rest assured that Moog are aware of the issue and the relevant team are actively investigating. I have reached out to Moog regarding the issue but they have no answers at this time. Previous versions of the software are unfortunately unavailable.
I would also be happy to offer a free plugin up to £70 in value, from air music tech, if they are interested in music production tools.https://www.airmusictech.com/
As a Moog fan, you may be interested in the following: Jura, Sub Factory, Mini D. Unfortunately, we are unable to offer Native Instruments.
Please let me know if you have any questions.
Kind Regards,
John Technical Support Specialist - Level II
inMusic Europe Ltd


That takes a special lack of awareness to give an evasive non-answer to the support question while trying to sell you something new in the next couple of sentences.    I wonder if John Technical Support Specialist is even a human.

Posted: 3/26/2025 10:41:57 AM
dewster

From: Northern NJ, USA

Joined: 2/17/2012

Roger, Dorit was a consultant for the Cvox, she might be able to help you track down the editor software.

Posted: 3/28/2025 8:09:29 PM
André

From: 30 km south of Paris (France)

Joined: 12/23/2022

Last news from "John Technical Support Specialist - Level II - inMusic Europe Ltd" who doesn't seem to be an AI :

Regarding the software, to reiterate I'm afraid there is nothing we can do to speed up the process of access to the app. I empathize for your situation. As previously stated, Moog are aware of this and are actively looking into acquiring the licensing required for the software.
Unfortunately, there is nothing else that can be done to help speed up this process.

(Sentence underlined by me)
What is your understanding?
Do they need a license to be able to make their own software available to Claravox owners?
Or is the software a property of a third party?

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