I could ask them for a repair under warranty, or even for a refund, saying that the instrument is not functional anymore because of the discontinued software!
Just did it. Fingers crossed...
I see this as being very closely related to the ominous trend where companies are cutting off access to digital products that consumers have paid for.
Reminded me of this video, maybe someone affected by the Moog Claravox software issue could also report that in the comments, or make their own video about it?
I'm still glad that 3 1/2 years ago, when I saw the first reviews of the production model and I already started to foresee problems like this, based on the frustrating experiences I had around the Theremini's PSU causing irritating noise/warble and could cancel my CVox order with Thomann. And that was even before news about InMusic acquiring Moog Music surfaced.
I could ask them for a repair under warranty, or even for a refund, saying that the instrument is not functional anymore because of the discontinued software!Just did it. Fingers crossed...
I don't blame you one bit. If I still had mine it's somewhere between likely and certain that I'd be looking to do the same.
Reminded me of this video, maybe someone affected by the Moog Claravox software issue could also report that in the comments, or make their own video about it?
New request, new (same) answer, from a new contact (Rosen) with a different email address: customerexperienceteam@inmusicbrand.com.
Hi Andre,
Thanks for reaching out to us. I appreciate the opportunity to assist you.I sincerely apologize for the inconvenience. Due to complications with Windows, the Windows version of the Editor software for the Claravox Centennial is currently unavailable for download.
While I understand this can be disappointing news, please rest assured that work towards getting the Windows download of the software back up and running as soon as possible is underway.
Unfortunately, there is no official time/date I can provide as to when the new download will be available, however once it is this will be instantly reflected on the official product page here - Claravox Centennial | Moog
Once again, I apologize for any inconvenience caused due to this and thank you for your patience as we work towards recovering the download for the Windows version of the Editor.
I hope this information was useful. If you require further assistance, please let me know and I will be happy to help.Moving forward, I will now close this ticket. If you have any questions, or concerns or need any additional help, please do not hesitate to contact me. The ticket will re-open, and we can pick up where we left off.
Best Regards,
Rosen
Customer Experience Advisor
inMusic
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