Wow. You guys. Heroes of the week. Absolute legends. I'd have taken you two out for a thank-you pint if it hadn't been for the 3,000 miles of distance! I don't have any oscilloscope or other equipment. But your video convinced me we had the same issue (great video by the way, Moog should buy it off you, it'd save their techie team quite some time!). So I decided to give the red tuning tool a go. Long story short; I had to turn it one entire turn anti-clockwise. For a super-fine-precise-state-of-the-art device, this felt really dirty, and there was a small moment when I was half a turn in when I *might* have cursed you a little bit. But being the stubborn person I am, I kept on going and eventually heard a faint sound (about 3/4 of a turn in). At exactly one full turn, the level of sound was as I expected/wanted. I will add this - the comment of 'making a little flag with some tape' was genuis. Love it. So simple and clever, and provided me with the reassurance that I'd be able to undo it if needed. Thanks again to you two!
Thank you! LOL! I'm so glad it helped. Some people whined that I had the audacity to put up a video that I had the audacity to criticize Moog (oh, the HORRORS!), but hey, even now, Moog is still shipping defective instruments with new complaints on the Internet popping up continually. Anyway, I read elsewhere that a tech from Moog actually advised someone with a defective CVox (aren't most of them?) to do the procedures that Eric and I found (mostly Eric). No, Moog didn't point them at my video - or even mention it or the solution we found. LOL!
Anyway, I'm glad it helped!