Claravox Centennial Theremin - Post Your Thoughts Here

My dealer relayed the following from Moog today:

At this exact point in time, I am sorry but I don’t know. Things are still moving pretty slowly with manufacturing and lots of QC issues with our supply chain. As soon as we know anything we’ll let you know asap. Sorry I don’t have better news for you yet!

Time for the games to stop. As I mentioned in the complaint I filed with the Better Business Bureau this morning, customers are not Moog’s sources for their crowdfunding.

I’m certain that Moog monitors this board; therefore, if they refuse to provide the BBB with very specific answers to the following questions, my next complaint will be (that’s not a threat but a promise) with the Federal Trade Commission: Bureau of Consumer Protection.

1. What are the specific reasons for the delays? 
2. When will real production (not “pilot production”) begin?
3. How long will production take before instruments  are shipped to dealers?
4. When can we expect delivery?

Again, specific answers are required - no more non-response “responses” or nebulous “updates.” 

Given that it strongly appears that Moog is engaged in fraud, they had better provide immediate and very concrete answers to the above questions via an official public update. We’ve had to resort to the tidbits we receive from our dealers, which are often in conflict, as we attempt to obtain information. Just this weekend, we’ve heard three different stories from different dealers.

My dealer, Prymaxe, suggested that they’d receive delivery by the end of this week - we know that’s not true.

Another dealer has indicated “October.”

A third dealer (assuming it’s not one of the above) has just indicated “we don’t know” (probably the closest to the truth).

How could Moog have NOT known about QC issues and supply chain problems at the time they first offered the Claravox for sale? How could they continue to state that delivery was going to take place prior to the end of December 2020 when they hadn’t even begun their “pilot production” process? Why did they wait until just two weeks before their originally announced delivery date to let us know, on December 15, 2020, that there was going to be a delay? Still, they continue to offer the Claravox for sale, even today.

It’s time for Moog to fess up to what is going on. No more games.

Grégoire blanc has received his today - there’s hopes for us all!

https://ibb.co/vPt5fD5
(I’m obviously sh*te with the photo function…)

Hello, here is the photo of Gregoire

I think they should rename this model the "Gregoirevox"

Thank you for sharing,  jamlass and johnthom! 

I just posted this on a Facebook group:

Not to be a stick in the mud, but I strongly suspect that this is simply a “pilot production” model and that it will be quite a long time before we actually see a Claravox in our mailbox. Specifically, I’ve been in direct communication with Moog over the past couple of weeks and, among other things, which I won’t share, was the attached clip from an e-mail that Moog sent to me exactly one week ago today, on May 25, 2021. Please note that others also received the same e-mail last week and the language was approved by Moog’s management. As per that e-mail, regular production has NOT begun nor have any regular shipments begun. Thus, the Claravox posted here must be a “Pilot Production” model.

[Here’s a clip from the May 25, 2021 e-mail from Moog]:

Additionally, over the past two days, others on [TW] have reported that Moog has just told their dealers two different things -

1. The Claravox will be delivered in October (!!!), and (presumably a different) dealer was told, and this is an EXACT QUOTE that was posted this morning,

2.  “At this exact point in time, I am sorry but I don’t know. Things are still moving pretty slowly with manufacturing and lots of QC issues with our supply chain. As soon as we know anything we’ll let you know asap. Sorry I don’t have better news for you yet!”

As Moog hasn’t provided any official update, as promised two 1/2 months ago, I don’t think we should get too excited about this.

After this weekend’s events with Grégoire’s photos and others noting that Moog had contacted their dealers, I decided to contact mine, Prymaxe, to see if they had heard anything. Here’s what they just provided me!

I decided to contact mine, Prymaxe, to see if they had heard anything. Here’s what they just provided me!

Good luck with Prymaxe. I waited 6 months for a Eurorack order from them that never shipped, and they kept telling me it should ship within a week. I'd save your BBB energy for them and let Moog do their thing personally. Moog are experts at designing and producing electronic music instruments, and I'm sure if there were supply chain problems it was something beyond their control. This past year has caused havoc for all manufacturers, so I'm inclined to cut Moog a lot of slack here.